Recap
Lippincott partnered with the FCS to present a free virtual event on Monday, October 28th. The topic for the discussion was on “Brand Building in the Age of AI.” The speakers included:
- David Pianin, Partner, Strategy at Lippincott
- Julius Roberge, Partner, Strategy at Lippincott
- Keith Cowart, Global Market Owner for Automated Finance at FIS
- Javier Martin, former Global Brand Development Director, Intuit QuickBooks
Key takeaways from the research presentation and discussion:
You may be more excited about Al than your customers are.
Data shows that people are often skeptical and underwhelmed by Al. Jumping on the bandwagon before you’re ready can do more harm than good. So, get ready. Develop a strategy for how and when Al will become part of your brand’s DNA.
To earn consideration, first build trust.
People don’t buy things they don’t trust. There is a wide range in the trust that financial service brands have earned in delivering Al. You can make the difference: marketing = persuading people to take a chance on you.
Ask yourself: reinforce or reinvent?
Not everything that is Al needs to be a brand. Al can help reinvent your brand by infusing new attributes and creating new entry points. Or, Al can help reinforce who you already are by operating behind the scenes.
An Al persona can be powerful, but it’s not for every brand.
An Al’s personality must be authentic and consistent to build trust. Some brands establish human personas to build trust. Others position the Al clearly as technology.
If you missed the live event, you can watch the video recording on-demand (registration is required).
On Monday, October 28, the FCS will partner with first-time sponsor Lippincott to present a free virtual event on “Brand Building in the Age of AI.”
As marketers and brand builders, we’re obsessed with AI. But how do consumers feel about it? And what do they expect from financial services brands when it comes to AI? To find out, Lippincott surveyed over 11,000 consumers.
The findings will be presented by two executives from the Lippincott leadership team: Julius Roberge,Partner, and David Pianin, Partner. They will share how financial services and fintech companies can successfully bring their AI solutions to market in a meaningful way. Augmenting the research discussion will be a live interview with:
- Javier Martin, former Global Brand Development Director, Intuit QuickBooks, and
- Keith Cowart, Global Market Owner for Automated Finance at FIS, a leading global provider of financial services technology solutions for financial institutions, businesses and developers.
Don’t miss out on the brand-new research and fresh perspectives from marketers in the know!
REGISTER TODAY for this free virtual event.