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Webinar: "Engaging and Enhancing Client Relationships During Crisis and Market Distress"



The FCS will present a new online panel discussion focused on crisis communications, featuring a nationally ranked financial advisor and three comms pros.  The all women panel will talk about how communication is key to building stronger client bonds.

During any crisis, effective communication is key to retaining and strengthening relationships with core audiences. Covid-19 put that theory to the test. While some advisors refrained from engaging as volatile markets rattled clients, successful advisors ramped up their marketing and communication efforts. With in-person meetings a distant memory, marketers and advisors got creative.

This webinar will explore what worked: from content to channels to unconventional approaches – what engaged clients and enhanced relationships. The panel will examine what types of content, messages and delivery methods resonated most with clients, the time-sensitive nature of engaging clients and what the panel anticipates will become part of their long-term communication framework.

The panel will include:

  • Meghan McCartan, Executive Director, Marketing / OCMO, HighTower
  • Angie Newman, Financial Advisor, UBS Wealth Management
  • Jean Lavin, Communication Coach and Founder, JL Insight Communications

The discussion will be moderated by Maria Rosati, CEO, Eminence Communications.

Join us for another invaluable online conversation about the importance of communications.



Meghan McCartanGuest speaker

Executive Director, Marketing / OCMO


Meghan McCartan is an accomplished senior marketing executive with proven experience launching and revitalizing marketing and branding campaigns from the ground up, both as an in-house executive team leader and as a dedicated consultant for B-to-B and B-to-C firms. Most notably, Meghan has worked with firms to develop and roll out comprehensive marketing strategies including communications, strategic partnerships, messaging, collateral, and events—pulling together key stakeholders in firms that had no existing marketing plan or presence. Meghan is an experienced writer and strategist, with a unique perspective on the financial services industry gained through a wide network of industry relationships. Adept at spotting industry trends, Meghan was also one of the first to create and develop programming and resources to help women returning to work after time spent home with family; her Detours and OnRamps Forums won an award for Women Changing the World and led to a long-running, well-read blog. Meghan holds a BA from William and Mary and an MBA in Marketing from Tulane University.

Angie NewmanGuest speaker

Financial Advisor

UBS Wealth Management

Bringing a career of more than 30 years as a financial advisor to the exclusive Private Wealth Management division of UBS, Angie offers extensive capital markets experience, deep investment knowledge and an astute perceptiveness about people and their needs. She was named “Best in State” and “Top Woman Advisor” by Forbes magazine for 2019 and 2020. Since her days with Smith Barney/Citigroup, she has helped clients manage their complex wealth through periods of high and low growth and volatility. Today, she continues to share her lifelong passion for investing in the markets, welcoming the opportunity to educate curious clients about how they can participate to pursue their most important goals. Angie strives to communicate clearly to her clients, and clarify for them why portfolios are positioned as they are with respect to the economy, asset allocation and individual securities. In essence, Angie aims to make the investing conversation less intimidating and more insightful. She listens carefully to help her “tune in” to her clients, their families and their goals. The best interests of her clients are her number one priority. Outside of work, Angie continues to live a life of service. Her faith and family are top priorities. She has served on a number of nonprofit boards, including those of Matheny Medical and Educational Center and From Houses to Homes in Guatemala, where she traveled to build homes and ran fundraisers. Angie has also supported the Susan G. Komen foundation by participating on event committees and served on the Delbarton Mothers Guild and the Parents Committee of Far Hills Country Day School.

Jean LavinGuest speaker

Communication Coach and Founder

JL Insight Communications

Jean Lavin provides communications advice, coaching and training to financial services firms and professionals in many other industries including law, technology, and real estate – coaching everyone from art curators to blockchain experts, financial advisors, portfolio managers, bankers and CEOs. She is recognized for her skill in helping individuals and companies develop messages that resonate with the media, their clients, external audiences and internal stakeholders – ensuring those messages are memorable and motivating. Jean has prepared hundreds of senior executives for high-profile print and TV interviews, podcasts, presentations, panels and important business pitches. She has also helped sharpen the writing skills of research analysts, helped clients improve morning meetings and designed numerous customized communication programs. Jean built up strong expertise in business news and communications during a 12-plus year career at Thomson Financial. She spent over six years as a senior fixed-income capital markets reporter at International Financing Review (IFR) and was previously a top salesperson at Thomson’s Technical Data. Prior to IFR, Jean was a sales and marketing executive at Decision Economics, led by noted economist Dr. Allen Sinai. Jean started her career in equity sales and trading at Brault, Stafford & Co. in New York. She graduated from the State University of New York in New Paltz, NY, where she majored in communications and English.

Maria RosatiModerator


Eminence Communications

Ms. Rosati is the ultimate optimist, always believing that the glass is half full. She sees opportunities where others don’t.  She has a proven track record in developing and implementing strategic marketing programs that help brands generate revenue and ensure her client’s messages reach the right people at the right time.  Maria’s background includes more than 25-years of experience working with client’s in the B2B and B2C space.  She was an early adopter of understanding how content strategy, distribution and lead generation are the key metrics for creating successful businesses and brands.  Throughout her career, Maria has been active in new business development from small to mid-size organizations in which she is known for being ahead of the curve and embracing new trends or tapping into business that are industry disruptors.    Prior to starting Eminence Communications, Maria worked at Legg Mason, a leading global asset manager, for more than ten years in which she spearheaded the firms efforts to integrate marketing and communication to create a robust content platform.  She joined Legg Mason from Citi’s Global Wealth Management practice where she helped elevate brand awareness around the firm’s philanthropy and investment capabilities. Earlier in her career she worked in Mexico City helping multi-national clients, post NAFTA, to market their products to a new and emerging economy in Mexico.  Maria has spent her career both on the agency side and in-house working across all areas of communications including investor relations, digital marketing, media relations, social media, content strategy, crisis communications and message development with the goal of building, maintaining and enhancing her client’s corporate reputations.


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June 30, 12:00PM EDT
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