Experience Change: How Financial Services is Transforming Before Our Eyes

Andrea Saporito is Head of Digital Marketing for Wealth Management at Morgan Stanley. She is responsible for defining the vision and setting the agenda for the digital platforms and channels used to drive client acquisition and deepen engagement for E*TRADE and the Morgan Stanley Financial Advisor businesses.

Andrea has held roles at American Express in marketing and product management spanning work across the Platinum and Centurion Card portfolios, the Membership Rewards program, and top digital partners including Apple and Amazon. She served as the Head of Fan Engagement at the National Basketball Association and developed the League’s first-ever lifecycle marketing program, and most recently led product and program management for the launch of a new credit card at One Main Financial.

Andrea received her MBA from Columbia University and BS from Cornell University. She lives in Brooklyn with her husband, two daughters and her dog, Ralphie. You can cheer her on this November as she runs the NYC Marathon for the fourth time.

Jaime Punishill joined MetLife in November 2023 and is Head of Customer Experience, Corporate Marketing and Marketing Operations, responsible for MetLife’s Brand, Events, Sponsorships, Enterprise Marketing, Activation, CX, Channels, and Marketing Operations teams. In this role, he will help drive the marketing transformation begun two years ago by deepening and extending global marketing’s specialized capabilities and functions for enterprise leverage and material business impact. Jaime is an experienced executive and recognized leader in full stack marketing, product innovation, and digital transformation. Most recently he was Chief Market Officer at nCino, the global cloud banking software leader, where he oversaw the modernization of its marketing team and go-to-market motion. Prior to that, he was CMO at Lionbridge, a translation and localization leader, where he led the transformation of its marketing team, resulting in industry leading growth rates and the successful $1b sale of its AI training data business. He has been at the forefront of leveraging digital mediums & new technologies to drive growth and improve the customer experience since 1997, when he led the Bank of America team that built one of the first online brokerages. In addition, he has also driven digitally led transformations at TIAA, Thomson Reuters, Smith Barney and Citibank. Jaime earned a BA in History & Political Science from Stanford University..

Craig Elimeliah is the Chief Creative Officer at Code and Theory. He isa highly decorated creative leader with a proven track record of success guiding multidisciplinary teams to tackle complex challenges through technology, creativity and innovation. Throughout his career, Elimeliah has championed the transformative power of creativity to drive business results. Most recently, Elimeliah was Chief Creative Officer at Lippe Taylor, where he also helmed the start-up agency /prompt. /prompt is an earned-first creative agency that embraces the essence of the moment, captures the imagination and improves the human experience. Before /prompt and Lippe Taylor, he spent nearly eight years at VML as Chief Experience Design Officer. His impressive client roster spans most industries and includes T-Mobile, Amazon, Google, New Balance, BP, Motorola, Pfizer, Humana, Time Warner Cable, J&J, NBCUniversal, Clorox, Mattel, eEstle, Novartis, Microsoft, Intel, Fila, AXE, Perdue, HP, Samsung, John Varvatos and MINI. A sought-after speaker and thought leader, Craig has been recognized at prestigious award shows such as Cannes, D&AD, ADC, LIA, Clios, The One Show, and The Webbys, further cementing his reputation as an authority in his field.