Claire Burns is Senior Vice President and Chief Customer Officer for MetLife, a Fortune 50 company providing insurance and employee benefits to over 100 million customers in 45 countries. A recognized leader in insurance and financial services, Claire has spent 20+ years leading strategy and transformation efforts at U.S. and global companies including AIG, Lincoln Financial and Aetna.  Throughout her career, she has helped companies innovate their operations, devise growth strategies, and transform their organizations and cultures. 

A passionate and dynamic speaker, Claire’s thought leadership is frequently sought around the globe. She is a regular speaker and panelist at conferences and events, including events sponsored by the World Bank, the Financial Times, and the World Economic Forum.  Her efforts have been recognized with leadership awards from the Chief Customer Officer Council, the YWCA Academy of Women Leaders, the Alumni Society, and Connecticut Magazine’s Forty under Forty.  

An advocate for using public-private partnerships to solve social problems, Claire recently completed a year-long fellowship with the Presidio Institute and the White House Office of Social Innovation.  She has chaired numerous non-profit Boards of Directors and currently sits on the Advisory Board for Yale University’s Center for Consumer Insights.  Claire earned her MBA from Yale and her BA from Wesleyan University.